Refund policy

This policy explains when you can request a return or exchange, who pays return postage, how to report a problem, and when a refund is issued.

Starting a return or exchange

Request a return or exchange within 30 calendar days after receipt, meaning the date the carrier confirms delivery or pickup, not the order date. The same window applies to exchanges.

Email us before sending anything, with the order number, item, reason, and photos if the item arrived damaged or incorrect. We will send the return instructions and next steps.

Return postage and return address

We pay return postage for ordinary returns and quality issues. We do not charge return, exchange, or restocking fees. If we provide a prepaid label, please use it. If anything about the return is unclear, ask us before shipping it so we can send the right instructions.

Sfweike
296 Rivers Ridge Cir
Newport News, VA 23608
United States

Pack the item securely, include the order number, and keep the tracking information until the return is complete. Do not use another address without written instructions from us.

Items and problem reports

We do not impose a blanket unused or unopened restriction. Where possible, include the original packaging, tags, and accessories; normal inspection is fine. Report damaged, incorrect, or incomplete items within 7 calendar days after receipt with photos of the item, packaging, and label. This prompt-reporting request does not shorten or replace the 30-calendar-day return or exchange window.

Exchanges

Exchanges are accepted subject to stock and use the same 30-calendar-day window. If the replacement costs more or less, we will discuss the difference and obtain your agreement before proceeding. If it is unavailable, we will contact you with the available options.

Refunds

We issue refunds within 10 calendar days after we receive the returned item, to the original payment method. We inspect the return to confirm that it matches the order and is eligible. No return, exchange, or restocking fees are deducted. Keep the return tracking number until the refund appears.

Your bank or card issuer may need extra time to post the credit. If it has not appeared within 10 calendar days after we confirm receipt of the return, contact us with your order number.