Shipping policy

This policy covers where we ship, how orders are processed, delivery costs, and what to do if a parcel is delayed or arrives with a problem.

Where we ship and what it costs

We ship worldwide, with a primary focus on the United States. Standard shipping is free with no minimum purchase and takes 7–15 business days after dispatch. Expedited shipping is USD 15 per order and takes 5–8 business days after dispatch. All amounts are in US dollars.

Order processing

Orders are processed 1–2 business days after payment confirmation. Processing is separate from transit, and we do not dispatch before payment is confirmed. Business days are Monday through Friday, excluding holidays observed by our fulfillment team.

Delivery options and transit times

Transit estimates start at dispatch and exclude processing.

 

With processing included, allow about 8–17 business days for standard shipping and 6–10 business days for expedited shipping. These are estimates; carrier delays, weather, high volume, and customs review can extend them. If you need an item by a particular date, select expedited shipping and allow the full processing and transit window; the estimates are not guaranteed deadlines.

Tracking and delivery issues

Tracking is provided after dispatch. The first scan may take time to appear, so use the link in your dispatch email and check the carrier's site for current information. If tracking has not updated for several business days, contact us. Keep the dispatch email until the order arrives; it contains the tracking link and details you will need if you contact us.

If a parcel is marked delivered but missing, check the delivery area, ask others at the address, and contact the carrier before reaching out to us. If it arrives damaged, keep the item and packaging and contact us within 7 calendar days after receipt with photos of the item, packaging, and label.

Address changes, duties, and taxes

Contact us immediately if the shipping address is wrong. We can often update it before dispatch, but changes are not guaranteed afterward and may depend on the carrier's rules.

Orders shipped outside the United States may incur import duties, taxes, and customs fees set by the destination country. These are the recipient's responsibility and are not included in the item or shipping price. Customs review can add time beyond the estimates above.